Better Business Bureau
Start With Trust
in Northeast Florida
For Consumers
BBB Reliability Report for
Safe Touch Security
A BBB Accredited business since 12/12/1995
Find out more about this business:
Reported on Tuesday, February 9, 2010 11:35 PM
BBB Accreditation
Back To TopBBB has determined that this business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
BBB Rating
Back To TopBased on BBB files, this business has a BBB Rating of A+
Business Contact and Profile
Back To TopName: |
Safe Touch Security |
Phone: |
(904) 886-4664 |
Address: |
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Business Category: |
Security Control Equipment, Sys/Monitor, Fire Alarm Systems |
eMail: |
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Web Address: |
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BBB file opened: |
February 01, 1994 |
Business started: |
February 1994 |
Primary Contact: |
Mr. Lester Jackson (Owner) |
Complaint Contact: |
Ms. Karrie Gabriel (Customer Service Manager) |
Other Contacts: |
Mr. Bruce Allen |
Alternate Business Names
Back To TopSafetouch Security Systems
Additional Locations and Phone Numbers
Back To Top(904) 277-1664
(904) 824-8004
(904) 268-4504 (FAX)
Licensing
Back To TopThis company is in an industry that may require licensing, bonding or registration in order to lawfully do business. The BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
Customer Complaint History
Back To Top
The company's size, volume of business and number of transactions may have a bearing on the number of complaints received by the BBB. The complaints filed against a company may not be as important as the type of complaints, and how the company has handled them. The BBB generally does not pass judgment on the validity of complaints filed.
Number of complaints processed by the BBB
in the last 36 months: 117
in the last 12 months: 32
| Complaints Concerned: | ||||||||
| Selling Practices (14 complaints) | ||||||||
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| Advertising Issues (3 complaints) | ||||||||
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| Service Issues (22 complaints) | ||||||||
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| Credit or Billing Disputes (16 complaints) | ||||||||
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| Delivery Issues (2 complaints) | ||||||||
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| Refund Practices (4 complaints) | ||||||||
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| Product Quality (4 complaints) | ||||||||
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| Contract Disputes (39 complaints) | ||||||||
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| Guarantee or Warranty Issues (4 complaints) | ||||||||
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| Repair Issues (7 complaints) | ||||||||
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Government Actions
Back To TopThe BBB has no information regarding Government Actions at this time.
Advertising Review
Back To TopThe BBB has no information regarding Ad Reviews at this time.
Industry Tips
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Contract Clauses
Many contracts have an automatic renewal clause that activates at the expiration of the original term. These are termed “Evergreen” clauses. Usually consumers are required to notify the company, in writing, 30 to 60 days in advance of the contract expiration date if they do not want to continue the contract. Consumers should be aware of these types of contracts as they may be difficult to manage.
As a matter of policy, the BBB does not endorse any product, service or business.
BBB Reliability Reports are provided solely to assist you in exercising your own best judgment. Information in this BBB Reliability Report is believed reliable, but not guaranteed as to accuracy.
BBB Reliability Reports generally cover a three-year reporting period. BBB Reliability Reports are subject to change at any time.
If you choose to do business with this business, please let the business know that you contacted the BBB for a BBB Reliability Report.
ID: 1684
Report as of: 2/9/2010 11:35 PM
© 2010 BBB of Northeast Florida
