Better Business Bureau
Start With Trust
in Northeast Florida
For Consumers
BBB Reliability Report for
Web.com
A BBB Accredited business since 5/10/2005
Find out more about this business:
Reported on Tuesday, February 9, 2010 11:21 PM
BBB Accreditation
Back To TopBBB has determined that this business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
This company participates in BBB Online. This means the company has agreed to use special procedures including arbitration, if necessary, to resolve disputes.
BBB Rating
Back To TopBased on BBB files, this business has a BBB Rating of A+
Business Contact and Profile
Back To TopName: |
Web.com |
Phone: |
(904) 680-6600 |
Address: |
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Business Category: |
Computers-Sys Designers & Consult |
eMail: |
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Web Address: |
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BBB file opened: |
June 29, 2000 |
Business started: |
January 1999 |
Business started locally: |
January 1999 |
Primary Contact: |
Mr. David Brown (President) |
Complaint Contact: |
Ms. Lisa Anteau (Customer Service Manager) |
Other Contacts: |
Mr. Blane Brown (Customer Satisfaction Manager) Mr. Kevin Carney (Vice President) Mr. Don Keeton (Group Manager) Ms. Joan Oklevitch (V.P. Operations) |
Additional Locations and Phone Numbers
Back To Top(800) 438-7483
(904) 680-6605
Customer Complaint History
Back To Top
The company's size, volume of business and number of transactions may have a bearing on the number of complaints received by the BBB. The complaints filed against a company may not be as important as the type of complaints, and how the company has handled them. The BBB generally does not pass judgment on the validity of complaints filed.
Number of complaints processed by the BBB
in the last 36 months: 129
in the last 12 months: 44
| Complaints Concerned: | ||||||||
| Selling Practices (24 complaints) | ||||||||
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| Advertising Issues (7 complaints) | ||||||||
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| Service Issues (19 complaints) | ||||||||
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| Customer Service Issues (1 complaints) | ||||||||
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| Credit or Billing Disputes (45 complaints) | ||||||||
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| Delivery Issues (1 complaints) | ||||||||
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| Refund Practices (9 complaints) | ||||||||
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| Product Quality (8 complaints) | ||||||||
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| Contract Disputes (12 complaints) | ||||||||
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| Guarantee or Warranty Issues (3 complaints) | ||||||||
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Government Actions
Back To TopThe BBB has no information regarding Government Actions at this time.
Advertising Review
Back To TopThe BBB has no information regarding Ad Reviews at this time.
As a matter of policy, the BBB does not endorse any product, service or business.
BBB Reliability Reports are provided solely to assist you in exercising your own best judgment. Information in this BBB Reliability Report is believed reliable, but not guaranteed as to accuracy.
BBB Reliability Reports generally cover a three-year reporting period. BBB Reliability Reports are subject to change at any time.
If you choose to do business with this business, please let the business know that you contacted the BBB for a BBB Reliability Report.
ID: 12340
Report as of: 2/9/2010 11:21 PM
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